Cancellation & Refund Policy

Cancellation Policy

If you change your mind after placing an order, you can cancel it anytime if the parcel has not been dispatched.

To cancel your order:

• Contact our customer support team as soon as possible with your order details.
• If the order has not been dispatched, we will process the cancellation and issue a full refund to the original payment method.

If the order has already been dispatched:

• Cancellation will no longer be possible.
• Please refer to our return and refund policy for further guidance.

For any assistance, reach out to us on WhatsApp or
mail us at customersupport@ionfragrances.com.

Refund Policy

Note : Please review our Return Policy

Failed Online Transactions

• Refunds for failed transactions are automatically processed to the original payment source.
• Processing time may take up to 7 working days, depending on the bank.

Refund Eligibility

• Refunds are subject to approval by our customer service team. Please review our return policy.
• If approved, refunds will be processed as follows:
  • Online Payments: Refunded to the original payment method.
  • Cash on Delivery Purchases: Customers must provide bank account details to receive the refund.

Refund Deductions 

• All refunds are processed after deducting a 2.5% fee to cover payment gateway charges.